To ensure Bowhead Professional Solutions, LLC’s performance exceeds contractual requirements and expectations, we have established processes and procedures for measuring performance to ensure the quality, accuracy, and timeliness of our services. Team Bowhead fully understands the critical need of providing qualified personnel and delivering quality services in support of the specified functional areas. In addition to utilizing industry best practices (Lean Six Sigma, Program Management Institute), our Quality Assurance Plan (QAP) is based on lessons learned and focuses on proactive identification, mitigation of problem areas, and corrective actions. Team Bowhead’s QAP is an integral part of everything we do and each task we support.
We execute our QAP aggressively in order to ensure full compliance with the solicitation requirements, deliverable schedule, the customer’s expectations, and our distinctive standard of customer service. Our experience while performing tasks of similar size and scope has demonstrated that a successful QAP must address:
- Quality, Cost Control, and Timeliness
- Contracting and Business Relations Control
- Risk Management
- Quality Assurance and Task Execution
Quality, Cost Control, and Timeless
Team Bowhead maintains management control and visibility of all professional services throughout the period of performance to ensure that all requirements of the contract are accomplished on schedule and are consistent with contractual standards of performance. To ensure the highest level of visibility, a senior level executive is assigned as the Quality Assurance Manager to supervise quality assurance efforts for this contract.
Our Quality Assurance Managers have access to Bowhead’s corporate analysts who provide the necessary data and analytical tools such as DCAA approved Deltek, to support accurate tracking and management of program budgets. Each month, the Quality Assurance Manager holds an internal program review to discuss the program’s execution and ensure that budget management is on track.
They conduct quarterly reviews with Bowhead and Senior Management (Presidents and Executive Vice Presidents), and key staff to assess cost and budget performance by determining deliverables are on budget and on schedule, as well as, reviewing overall financial status of the contract. These quarterly reviews allow for senior executive level monitoring and guidance for the program. Thus, they ensure that Team Bowhead continues to meet or exceed the customer’s expectations. Monthly reports, formal and informal reviews, and other performance evaluations address key performance indicators, task status, and funds expended. Exhibit 9 depicts the control actions, evaluation factors, and feedback mechanism options Team Bowhead will use.
The Quality Assurance Manager oversees performance to ensure that it exceeds the customer’s expectations. The Quality Assurance Manager will immediately address quality control issues and may submit written reports addressing shortcomings, corrective actions, and plans to preclude future recurrence.
Quality and cost controls are agenda items for all review meetings, technical interchanges with the customer, and status reports. Team Bowhead’s quality, cost controls, and timeliness actions are only a few of the tools that Team Bowhead use to ensure success.
Control Action | Evaluation Factors | Feedback Mechanism Options |
Quality of Product and Service |
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Cost Control
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Timeliness of Performance
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Exhibit 9 – Quality Assurance Feedback Mechanism Options. Team Bowhead maintains control and visibility of professional services to ensure requirements of the contract are accomplished on schedule and consistent with contractual standards.
Contracting and Business Relations Control Actions
Team Bowhead brings significant capability to the customer by incorporating a constant and effective integrated management approach to ensure continuity of effort, performance consistency, and high-quality outcomes (see Exhibit 10). Consequently, contracting and business relationship considerations receive regular managerial attention.
Control Action | Evaluation Factors | Feedback Mechanism Options |
Contracting/Business Relations
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Exhibit 10 – Contracting/Business Relations Control Actions/Feedback Mechanism Options. Team Bowhead brings significant capability to the customer. Our constant and effective integrated management ensures continuity of effort, performance consistency, and high-quality outcomes
All key stakeholders that are involved with the contract and ensuing task execution are actively involved in the QAP that Team Bowhead has tailored for the customer. Our experiences on similar tasks for a variety of Federal agencies have proven that key stakeholder involvement results in tasks being completed right the first time, on schedule, and within budget. One of the key components of the QAP process is the ability to implement the basic tenets at the lowest levels of task management.